Terms & Conditions 10gram — The Complete Guide to Using the Malaysia Platform

In these Terms & Conditions, the following words and phrases have the meanings set out below unless the context requires otherwise:

• "10gram" refers to the online casino and slots platform operated under the 10gram.my domain, including all services, games and features offered through that platform.
• "Member" or "You" refers to any individual who has registered an account on 10gram and is using any of the platform's services.
• "Account" refers to the individual account registered by a member on 10gram to access the platform's games and services.
• "Account Balance" refers to the total amount of funds (in MYR — Malaysian Ringgit) available in a member's account for wagering purposes.
• "Bonus" refers to free credits, free spins, or other benefits granted by 10gram to members under specific promotional terms.
• "Terms" refers to these Terms & Conditions in their entirety, together with all related policies incorporated by reference, including 10gram's Privacy Policy and Responsible Gaming Policy.

To register and use 10gram's services, you must meet all of the following eligibility criteria. 10gram reserves the right to verify your eligibility at any time and to close any account that does not meet these criteria.

• You must be at least 21 years of age at the time of registration. Individuals under the age of 21 are strictly prohibited from using the 10gram platform.
• You must be a natural person (not a company, organisation, or corporate entity) acting in your own personal capacity.
• You must be a resident of, or located in, a jurisdiction where the use of 10gram's services is permitted under the local laws applicable to you.
• You may not register for or use the 10gram platform if you are currently under a self-exclusion period or ban imposed by 10gram or any other gambling platform.
• You must hold a valid Malaysian identity card (MyKad) or other accepted identification document and must provide it upon request for identity verification (KYC) purposes.
• Each individual is only permitted to hold ONE (1) 10gram account only. Registering more than one account under the same individual is strictly prohibited.

The 10gram account registration process is free and can be completed in under 2 minutes via the 10gram website or mobile app. During registration, you will be required to:

• Providing accurate, complete, and up-to-date personal information, including your full name, date of birth, email address, and active mobile number.
• Create a strong, unique password for your account. 10gram recommends using a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Confirming that you have read and agreed to these Terms & Conditions and 10gram's Privacy Policy.
• Confirming that all information provided is accurate and truthful — false or misleading information is grounds for account closure and forfeiture of balance.

Full identity verification (KYC — Know Your Customer) may be required before 10gram processes your first withdrawal. The KYC process involves submitting a copy of your identification card and proof of current address. This is typically completed within 24 hours on business days.

10gram accepts deposits via the following local Malaysian payment methods. All deposits are processed instantly, 24 hours a day, 7 days a week, including public holidays:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (QR & transfer)
• FPX Internet Banking (Maybank2u, CIMB Clicks, RHB Online, Hong Leong Connect, and other FPX-supported banks)

The minimum deposit amount is RM 30 per transaction. 10gram does not charge any processing fees for deposits — the full amount you send will be credited to your account balance. All deposits are final once processed and cannot be reversed.

If your deposit has not been credited within 30 minutes, please contact the 10gram customer support team via live chat and include proof of your transaction (a screenshot or transaction ID) for prompt investigation.

10gram members are entitled to withdraw their winnings (real money, not bonus funds) at any time, subject to the following conditions:

• Your account has completed full KYC identity verification.
• You have met the wagering requirement for any bonus received, where applicable.
• There are no active disputes or investigations relating to your account.
• The minimum withdrawal amount is RM 50 per transaction.

Withdrawal processing times depend on your membership status:

• Platinum VIP Members: Within 15 minutes
• VIP Gold Members: Within 1 hour
• Premium Member: Within 2 hours
• Regular Member: Within 24 hours

10gram does not charge any withdrawal fees. Your winnings will be credited in full to your chosen payment method. For anti-fraud security purposes, withdrawals may only be made to the same payment method or account name used for your deposit.

10gram offers its members a variety of bonuses and promotions from time to time. All bonuses are subject to specific conditions outlined in each promotional offer. The following general terms apply to all 10gram bonuses:

• Each bonus may only be claimed once per member unless otherwise stated in the relevant promotion's terms.
• The welcome bonus is available to new members making their first deposit only. The maximum welcome bonus amount is RM 1,500.
• All bonuses are subject to the wagering requirements stated in the relevant promotional terms before any bonus funds can be converted into withdrawable cash.
• Bonus funds cannot be withdrawn directly — they must first be used for gameplay and the wagering requirements must be met.
• 10gram reserves the right to forfeit any bonus obtained through fraud, abuse, or a breach of promotional terms.
• Weekly cashback is calculated based on net losses over the week (Monday–Sunday) and credited every Monday.

All games on 10gram — including video slots, live casino, table games and casual games — operate according to their respective game rules as set by the game providers. You are responsible for understanding the rules of each game before you play.

General rules that apply to all games on 10gram:

• All games use a Random Number Generator (RNG) that has been independently certified by a recognised international testing body. Every game result is entirely random and free from any form of manipulation.
• Winnings are calculated based on the stake amount active at the time the win occurs. Winnings that have been incorrectly calculated due to a technical error are subject to review and cancellation.
• In the event of a technical disruption that prevents a game from being completed, 10gram reserves the right to void the affected round and refund the full bet amount to the member.
• The minimum and maximum bet amounts for each game are displayed within the game interface itself.

Keeping your account secure is a shared responsibility between 10gram and you as a member. 10gram employs 256-bit SSL encryption and multiple additional layers of security to protect the platform — however, you are also expected to take the following precautions:

• Do not share your password, username, or any account login credentials with anyone, including family members.
• Avoid using unsecured public Wi-Fi networks when logging in to your 10gram account.
• Change your password regularly and ensure it is unique (not reused across other accounts).
• Log out of your account after every session, especially on shared devices.
• Enable two-factor authentication (2FA) if available in your account settings.

If you suspect that your account has been accessed by an unauthorised party, contact the 10gram support team immediately to have your account temporarily frozen while an investigation is carried out.

The following activities are strictly prohibited on the 10gram platform and may result in immediate account closure, forfeiture of balance, and legal action where applicable:

• Registering more than one account or using another person's account.
• Using automated software, bots, scripts, or any technology that enables gameplay without genuine human involvement (except for official in-game auto-play features).
• Colluding or conspiring with other members to obtain illegitimate winnings or to abuse the bonus system (bonus abuse).
• Using funds derived from illegal activities to make a deposit (money laundering).
• Providing false information during registration or the KYC process.
• Attempting to hack, disrupt, or interfere with the technical operations of the 10gram platform.
• Exploiting technical errors or incorrectly displayed odds/prices for unauthorised gain.

There are two types of account closure at 10gram — voluntary closure by the member and closure initiated by 10gram.

Voluntary Closure: You may close your account at any time by contacting the 10gram support team. Prior to closure, all real-money balances (excluding bonus funds) will be processed for withdrawal within 5 business days of the request being received.

Closure by 10gram: 10gram reserves the right to suspend or close your account without prior notice if there is evidence or reasonable suspicion of a breach of these Terms & Conditions, fraud, illegal activity or failure to pass identity verification. In proven cases of fraud, 10gram reserves the right to forfeit the entire account balance.

10gram will make every effort to keep the platform running without interruption 24 hours a day; however, we cannot guarantee that the service will always be available free from technical disruptions, scheduled maintenance downtime or other issues beyond our control.

10gram is not liable for:

• Loss of anticipated winnings, income, or profits from gameplay.
• Any losses arising from internet disruptions, device failures, or technical issues beyond 10gram's control.
• Game outcomes affected by a member's failure to understand the game rules.
• Any act or omission by third-party service providers in connection with 10gram's operations.

10gram's maximum liability to any member, under any circumstances, shall not exceed the total amount deposited by that member in the 30 days preceding the date the claim arose.

10gram takes its responsible gaming commitment very seriously. We believe that gaming should be a source of fun and entertainment, not something that negatively impacts your financial wellbeing, personal relationships, or mental health.

The 10gram platform provides the following tools to help you play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Session Time Limit: Receive automatic alerts and limits when your gaming session reaches the duration you have set.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days with immediate effect.
• Self-Exclusion: Exclude yourself from the platform for a minimum period of 6 months up to a permanent exclusion.

For more information on responsible gaming, please visit our Responsible Gaming us.

10gram is committed to protecting the privacy and personal data of all its members, in line with best-practice data protection standards. The collection, storage and use of your personal data by 10gram is governed by our separate Privacy Policy.

In summary, 10gram:

• We only collect data necessary for platform operations and identity verification.
• Not selling, renting, or sharing your personal data with third parties without your consent, except as required by law or for legitimate payment processing purposes.
• All data is stored on servers protected with 256-bit SSL encryption.
• Gives you the right to access, correct or request the deletion of your personal data.

For full details, please read Privacy Policy 10gram.

10gram reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time at its sole discretion. Any changes will take effect immediately upon being published on the 10gram platform.

For material changes (changes that significantly affect members' rights), 10gram will provide at least 14 days' notice before the changes take effect, via registered email or in-platform notification. Your continued use of the 10gram platform after the effective date of any change will be deemed full acceptance of the revised terms.

Any enquiries regarding these Terms & Conditions may be directed to the 10gram support team by email at [email protected] or via 24/7 live chat within the platform.