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FAQ 10gram — Complete Guide for Malaysian Players

Have questions about how to register an account, deposit methods in MYR, claiming bonuses, slots or Live Casino games at 10gram? You're in the right place. The 10gram FAQ page answers the most common questions from Malaysian players — clearly organised so you can find the answers you need without waiting for support.

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50+ Questions Answered Updated 2026 Bahasa Melayu
📋 10gram FAQ Categories
50+ Questions Answered in the FAQ
6 FAQ Categories
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CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?

If you can't find the answer to your question in the FAQ list below, don't worry. The 10gram customer support team is ready to assist you 24 hours a day, 7 days a week via Live Chat in Malay with a response time of under 2 minutes. You can also reach us by email at [email protected]. We are committed to ensuring every question you have is answered accurately, clearly and helpfully.

FAQ CATEGORIES

6 Main FAQ Categories at 10gram

Click any category to jump directly to the section relevant to your question

Account & Registration

Questions about how to register a 10gram account, KYC requirements, email verification, forgotten passwords, the 21-year age limit, and the one-account-per-person policy.
Deposit & Withdrawal

Questions about deposit and withdrawal methods in MYR, minimum RM 30 limit, processing times, Touch 'n Go, GrabPay, DuitNow and FPX.
Bonuses & Promotions

Questions about how to claim the RM 1,500 welcome bonus, weekly cashback, daily reload bonus, free spins, the VIP programme, and bonus wagering requirements.
Games & Platform

Questions about the types of games available at 10gram — slots, live casino, Dragon Tiger, Speed Baccarat, Plinko — RNG fairness, device compatibility, and the mobile app.
Security & Privacy

Questions about 256-bit SSL encryption, 2FA authentication, personal data protection, privacy policy, hacked accounts and how to secure your 10gram account.
Responsible Gaming

Questions about deposit limits, loss limits, session time limits, temporary breaks, self-exclusion, and how to get help if you or someone you care about needs support.
ABOUT THIS FAQ

Why Do We Provide a Comprehensive FAQ?

At 10gram, we understand that Malaysian players — whether brand new or long-time members — sometimes have questions about various aspects of our platform. Rather than waiting for customer support on matters that can be answered right away, we've compiled the most frequently asked questions from our 195,000+ active members and made them available here on one easy-to-use page.

The 10gram FAQ is organised into six main categories — Account & Registration, Deposit & Withdrawal, Bonuses & Promotions, Games & Platform, Security & Privacy, and Responsible Gaming. Each answer is written clearly and concisely so that all Malaysian players can easily find what they need — from Kuala Lumpur to Kota Kinabalu, from Johor Bahru to Kota Bharu.

How to Get the Most Out of This 10gram FAQ Page

You can use the search box above the FAQ list to find questions by keyword — for example, type "deposit" to find all deposit-related questions, or type "bonus" to browse promotion-related questions. You can also click directly on a relevant category from the list at the top of this page to jump to that section. If your question isn't covered in the FAQ, the Live Chat button on the 10gram platform will connect you with our support team in under 2 minutes.

Key Facts About 10gram You Should Know

Before diving into the full FAQ, here are some key facts about 10gram that address the most common general enquiries:

  • 10gram is an online casino and slots platform designed for players Malaysians aged 21 and above only.
  • All transactions are in Ringgit Malaysia (MYR) — no foreign currencies accepted.
  • The minimum deposit is RM 30 per transaction and the minimum withdrawal is RM 50.
  • Accepted payment methods include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX Internet Banking (Maybank2u, CIMB Clicks, and all major Malaysian banks).
  • Each individual may only hold ONE (1) account 10gram only.
  • The welcome bonus for new members is 150% up to RM 1,500 for your first deposit.
  • Customer support is available 24 hours a day, 7 days a week in Bahasa Melayu.
Please Note: Casino and slot games at 10gram are for entertainment purposes only and are strictly for individuals aged 21 and above. Please play responsibly and only use funds you can afford to lose entirely without affecting your essential needs.
10gram Basic Information
Age Restriction21 Years & Above
CurrencyRinggit Malaysia (MYR)
Minimum DepositRM 30 per transaction
Minimum WithdrawalRM 50 per transaction
Welcome Bonus150% up to RM 1,500
Total Games3,500+ games
Support24/7 Bahasa Melayu
Accepted Payment Methods
Touch 'n Go GrabPay DuitNow QR DuitNow Transfer Boost ShopeePay FPX Maybank2u CIMB Clicks RHB Online HLB Connect
FIND ANSWERS

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Account & Registration

Registering a 10gram account is free and can be completed in under 2 minutes. Go to the Register, fill in the form with your full name (as per MyKad), active email address, mobile number, date of birth, and preferred password. Click the Register button, then verify your email address via the link sent to your inbox. Once your email is verified, your account is immediately active and you can make a deposit and start playing. No registration fee, no documents required upfront.

To register a 10gram account, you must: (1) Be at least 21 years old at the time of registration. (2) Be a resident of Malaysia or be located in Malaysia while using the platform. (3) Hold a valid Malaysian identity card (MyKad) or passport for the KYC process. (4) Have an active email address and mobile number. (5) Have never previously held a 10gram account (each individual may only have one (1) account only). Registration by underage individuals is strictly prohibited and any such accounts will be closed immediately.

No. Each individual is only permitted to hold one (1) 10gram account only. Registering multiple accounts — whether using the same or different details — is a violation of 10gram's Terms & Conditions and may result in the immediate closure of all accounts, with all balances and winnings forfeited. This policy is strictly enforced to ensure fairness for all members. If you are having trouble accessing an existing account, please contact 10gram support for account recovery assistance.

Go to page Log In and click the "Forgot Password?" link. Enter your registered email address and 10gram will send a password reset email to your inbox within seconds. Click the link in that email (check your spam folder if you don't see it), choose a strong new password and confirm it. You can then log in with your new password. If you haven't received the email after 10 minutes or are experiencing other issues, contact 10gram support via live chat for immediate assistance.

KYC (Know Your Customer) is an identity verification process that must be completed before your first withdrawal is processed at 10gram. It involves submitting a copy of your Malaysian MyKad (or valid passport) and may require proof of current address. Documents can be uploaded via the "Account Verification" section in your account settings. The review process is typically completed within 24 hours on business days. Once KYC is approved, all future withdrawals will be processed smoothly without additional delays. KYC is a protective measure that ensures the security of your funds.

Deposits & Withdrawals (MYR)

10gram accepts a wide range of local Malaysian payment methods in MYR: Touch 'n Go eWallet, GrabPay, Boost eWallet, ShopeePay, DuitNow QR, DuitNow Transfer, and FPX Internet Banking that supports all major Malaysian banks including Maybank2u, CIMB Clicks, RHB Online, Hong Leong Connect, Public Bank, AmBank and Bank Islam. All deposits are processed instantly, 24 hours a day, 7 days a week — including public holidays such as Hari Raya, Chinese New Year and Malaysia National Day. 10gram charges no processing fees on any deposit.

Deposit limits at 10gram are as follows: The minimum deposit is RM 30 per transaction. The maximum deposit limit depends on your account's VIP tier and the payment method used. New members have a standard deposit limit that can be increased once the account is active and KYC is completed. VIP Gold and Platinum members enjoy higher deposit limits. You can also set your own daily, weekly or monthly deposit limits via the Responsible Gaming feature in your account settings to manage your playing habits.

Withdrawal processing times at 10gram depend on your VIP membership tier: Standard member — up to 24 hours; Silver member — up to 6 hours; Gold member — up to 2 hours; Platinum member — up to 15 minutes. All withdrawals are processed to the same payment method used for your deposit (Touch 'n Go, GrabPay, DuitNow, etc.) in MYR. The minimum withdrawal is RM 50 per transaction. Please ensure your KYC is completed so that withdrawals are processed without delay.

In most cases, deposits at 10gram are credited within 1–5 minutes. If your balance has not been credited after 15 minutes, please follow these steps: (1) Check your transaction history in your Touch 'n Go, GrabPay, or e-wallet account to confirm the transaction was completed successfully. (2) Check your deposit history in your 10gram account. (3) If the transaction was successful on the payment provider's end but the balance is still not reflected in your 10gram account, contact 10gram support via live chat and provide a screenshot of your payment receipt along with the transaction reference number to help us investigate promptly.

10gram no processing fees charged for withdrawals. The full amount you request will be credited directly to your e-wallet or bank account with no deductions on 10gram's end. However, some banks or e-wallet providers may impose their own internal charges for receiving certain funds — please check with your payment service provider for details. To ensure a smooth withdrawal, make sure your e-wallet or bank account is active and that the account details registered with 10gram are accurate.

Bonuses & Promotions

The 10gram welcome bonus is automatic — no special promo code needed. Once you register a new account and make your first deposit, the 10gram system will automatically credit the bonus 150% (up to a maximum of RM 1,500) into your account within minutes. Example: Deposit RM 200 → receive bonus RM 300 → total balance RM 500. Deposit RM 1,000 → receive bonus RM 1,000 → total balance RM 2,000. This bonus is for first-time deposits only first and subject to the wagering requirements stated in the Terms & Conditions 10gram.

The wagering requirement is the total amount you need to bet before your bonus can be converted into withdrawable cash. For example, if the wagering requirement is 20x and you receive a RM 100 bonus, you must place bets totalling RM 2,000 (RM 100 × 20) before the bonus funds can be withdrawn. The exact wagering requirement varies by bonus type — please read Terms & Conditions each promotion carefully before accepting a bonus. If you have questions about your wagering progress, check the "Active Bonuses" section in your 10gram account or contact our support team.

10gram's weekly cashback is calculated based on your net losses over the week (Monday to Sunday). Every Monday, the 10gram system automatically calculates the previous week's net losses and credits the cashback to your account — up to 15% for slots and up to 10% for Live Casino. Example: If your net slots loss last week was RM 500, you will receive a cashback of RM 75 (15% × RM 500) on Monday. Cashback is credited automatically — no request needed — and can be used for play right away. Cashback is subject to a low minimum wagering requirement.

The 10gram VIP Programme has four tiers: Bronze → Silver → Gold → Platinum. VIP tier upgrades are automatic, based on your cumulative wagering amount over a set period. Each VIP tier offers increasingly attractive privileges, including higher cashback rates, larger deposit and withdrawal limits, faster withdrawals (up to 15 minutes for Platinum), bigger reload bonuses, exclusive free spins, and access to a personal account manager for Platinum members. Your VIP status can be viewed under the "Profile" or "VIP Programme" section in your 10gram account.

Yes, you can choose to opt out of certain bonuses if you prefer to play without wagering requirements. To decline a bonus that has already been credited, go to the "Active Bonuses" section in your account and click "Decline Bonus" before placing any bets using that bonus balance. Please note that once you begin playing with a balance that includes a bonus, you will no longer be able to decline it. If you wish to play without any bonus at the point of registration, contact 10gram support before making your first deposit for guidance.

Games & Platform

10gram offers over 3,500 premium games covers a wide range of categories: Video Slots — hundreds of titles from world-leading providers, including Asian themes, Malaysian cultural themes, and international themes; Live Casino — baccarat, roulette, blackjack and other table games with real live dealers; Classic Table Games — including Dragon Tiger, Speed Baccarat and more; Casual Games — including Plinko that are trending right now; Nature-Themed Slots — such as Buffalo Blitz, Golden Fish Tank, Royal Panda and Classic Fruits. All games can be played directly from your browser or mobile app with no additional software download required.

Yes — all games at 10gram use RNG (Random Number Generator) that has received independent certification from internationally recognised testing bodies. RNG ensures every game outcome is completely random and is not influenced by any external factors — including bet size, player identity or previous results. This means no one — not even 10gram's technical team — can manipulate game outcomes. Live casino games use real human dealers streamed live, providing an additional layer of transparency.

The 10gram platform is designed to run smoothly on all modern devices: Android mobile (version 8.0 and above), iPhone/iPad iOS (version 13 and above), Laptops and desktop computers (Windows, macOS) as well as tablets of all types. You can access 10gram directly through your web browser (Chrome, Safari, Firefox, Edge) with no downloads required. A mobile app optimised for smartphones is also available, offering a faster and smoother experience — especially for users on Maxis, Celcom, Digi and U Mobile 4G and 5G networks across Malaysia.

A number of games at 10gram are available in demo mode (free play), allowing you to understand how a game works without using real money. Demo mode is particularly useful for new players who want to familiarise themselves with game mechanics before placing real-money bets. However, live casino games and certain exclusive titles do not have a demo mode, as they require a live connection to real dealers. To access demo mode, click on the game you want and look for the "Try for Free" or "Demo" option before selecting "Play with Real Money".

If your connection drops during a gaming session, the 10gram system is designed to protect your interests. For slots — if a spin had already been initiated before the disconnection, the result will be recorded and credited to your account when you log back in. For live casino — the game will proceed according to its rules and the outcome will be recorded. Once you log back in, check your game history to review any results you may have missed. If you believe there is an error in the outcome or your balance following a disconnection, contact 10gram support with your session reference number for further investigation.

Security & Privacy

Security is the highest priority at 10gram. Member funds are held in separate fund account that is kept separate from the company's operating funds — meaning your money can be withdrawn at any time without delays. All personal data and transactions are protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banks. The 10gram security team monitors the platform 24/7 to detect any suspicious activity. Your personal data is never sold, rented or shared with third parties for marketing purposes without your consent. For more information, read Privacy Policy ours.

To enable 2FA: (1) Log in to your 10gram account. (2) Go to "Account Settings" → "Security". (3) Click "Enable Two-Factor Authentication". (4) Choose your preferred method — SMS to your registered mobile number or an authenticator app (Google Authenticator). (5) Follow the activation instructions. Once active, every login from a new device will require an OTP sent to your phone. We strongly recommend all 10gram members enable 2FA, especially if you keep a significant balance in your account — it provides highly effective added protection against unauthorised access.

10gram does not sell, rent or share your personal data with third parties for marketing purposes. Your data is only shared in limited, necessary situations: (1) With payment service providers to process your deposits and withdrawals. (2) With game providers to deliver your gaming experience. (3) When required by law or the relevant authorities. All third-party providers working with 10gram are bound by strict confidentiality agreements. For full details on how we handle your data, please read Privacy Policy our 10gram.

Responsible Gaming

10gram provides five responsible gaming tools that members can activate at any time in their account settings: (1) Deposit Limit — set a maximum daily, weekly or monthly deposit limit. (2) Loss Limit — the platform automatically stops when your loss limit is reached. (3) Session Time Limit — set a session time limit with reminders and automatic logout. (4) Cooling-Off Period — suspend account access for 24 hours, 3 days, 7 days, or 30 days. (5) Self-Exclusion — permanently exclude yourself for a minimum of 6 months or indefinitely. All these tools can be self-activated instantly without needing to contact anyone. For more information, please read our Responsible Gaming ours.

Self-exclusion can be activated in two ways: (1) Log in to your 10gram account → Account Settings → Responsible Gaming → Self-Exclusion → Select a period (minimum 6 months up to permanent) → Confirm. (2) Contact 10gram support via live chat and request self-exclusion activation — our team will process it within 5 minutes. Self-exclusion takes effect instantly and cannot be cancelled before the designated period ends — this is an intentional design feature to protect you. Real money in your account can be withdrawn during the self-exclusion period by contacting our support team. Remember: seeking help is a sign of strength, not weakness.

In addition to support from the 10gram team, you can access professional help through various channels in Malaysia: (1) 10gram Support Team — 24/7 live chat in Bahasa Melayu, email [email protected]. (2) Talian Kasih 15999 — operated by the Malaysian Department of Social Welfare, available 24 hours. (3) Nearest Government Hospital — a psychiatric department offering counselling related to gambling habits. (4) Health Clinic — your GP can refer you to the appropriate specialist. Responsible gaming means knowing when to seek help. Please read our Responsible Gaming for more detailed guidance.
CONTACT US

Still Have Questions? Contact 10gram Support

Our support team is available 24 hours a day, 7 days a week in Bahasa Melayu — with a response time of under 2 minutes

Live Chat

The fastest way to get help. Click the chat icon at the bottom-right corner of the 10gram platform to connect with a support agent in under 2 minutes.

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Support Email

Send a detailed email to the 10gram support team at [email protected]. Ideal for enquiries that require lengthy explanations or supporting documents.

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More FAQs

Keep reading this FAQ page for answers to the most frequently asked questions. Over 50 questions have been answered in full, with clear and detailed explanations.

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Other Pages You May Find Helpful

Explore the following pages for more information about 10gram

Register Account

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Log In

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Terms & Conditions

Read the full terms of use for the 10gram platform, including bonus and payout policies.
Responsible Gaming

Learn about self-exclusion tools, deposit limits, and how to play safely at 10gram.
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