At 10gram, we believe that online casino and slots gaming should be an enjoyable source of entertainment — not a financial burden or emotional strain. This page explains in detail our commitment to responsible gaming and the tools we provide to help you play safely, wisely and in control at all times.
Online casino and slots gaming at 10gram is for entertainment purposes only and is strictly for individuals aged 21 years and above. If you find that your gaming activity is beginning to affect your finances, personal relationships, career or mental health, please use the responsible gaming tools provided or contact the 10gram support team immediately. We are always here to help — without judgement or condition. Remember: it's not about stopping the fun, it's about making sure the fun doesn't become a problem.
Responsible gaming is not just a sign on the door — it is how we operate every day at 10gram
10gram strictly enforces the minimum age requirement of 21 years. Every new member must complete age verification during the KYC process. Any account found to have been registered by an underage individual will be closed immediately and all funds returned. We have zero tolerance on this matter.
10gram provides five self-control tools that members can activate at any time — deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion. All tools are available in your account settings and take effect immediately upon activation.
The 10gram team proactively monitors members' playing patterns. If the system detects signs of excessive play — such as a sudden spike in deposit frequency or unusually long gaming sessions — our team will reach out to the member to offer support.
The 10gram support team does more than resolve technical issues. They are trained to provide empathetic support to members who may be facing challenges related to their playing habits. Reach out to us anytime via live chat in Bahasa Melayu — we listen without judgement.
10gram uses an automated detection system to identify playing patterns that may indicate unhealthy habits. The system can automatically trigger responsible gaming tool suggestions for members showing at-risk signs — not to limit your entertainment, but to protect you.
10gram provides educational resources on responsible gaming to all members — including guides on recognising the signs of problem gambling, playing budget management tips and information on how to seek professional help if needed.
Responsible gaming is a concept that refers to the way a person chooses to participate in gambling or games of chance in a controlled, informed manner that does not harm themselves or their loved ones. At 10gram, we understand that Malaysian players come from diverse backgrounds and different life circumstances — which is why our approach to responsible gaming is inclusive, non-judgmental and practical.
Many people enjoy slots, baccarat, Dragon Tiger, or Plinko as a regular form of entertainment — much like watching the EPL or Liga Super Malaysia, or catching a movie on the weekend. For most players, it's a fun and fully controlled activity. However, a small number of individuals may find themselves struggling to control the urge to play, and that is something that needs to be taken seriously.
As a responsible online casino platform, 10gram recognises that our long-term success depends on the trust and well-being of our player community. A platform that lets its members play without any safeguards or limits — purely to chase short-term profits — is one that will ultimately lose the trust of its users and its reputation.
We also believe it is simply the right thing to do. Behind every 10gram account is a real person — perhaps an office worker in Kuala Lumpur who plays to unwind after a long day, an entrepreneur in Johor Bahru enjoying a few slots spins during their free time, or a homemaker in Penang joining a Dragon Tiger game online with friends. Each of them deserves to enjoy 10gram in a way that does not put their well-being at risk.
One of the most important steps in responsible gaming is recognising early warning signs before playing habits become a cause for concern. Here are some indicators to watch out for — whether in yourself or someone you care about:
If you identify with any of the warning signs above, don't panic and don't feel ashamed. The first step is acknowledging that there may be an issue that needs to be addressed. 10gram is here to help you take that next step — whether through the platform's self-control tools or direct support from our team.
One of the most practical ways to play responsibly is to set a clear gaming budget before you start. The principle is simple: decide on an amount that you fully prepared to lose without affecting your daily life — and stick strictly to that amount when playing.
For example, if you decide that your entertainment budget for this month is RM 200, then your maximum deposit at 10gram for that month is RM 200. Once that amount is used up, you stop — regardless of whether you lost it all or have a small balance remaining. This is not a restriction — it is smart self-control. You can enforce this limit automatically using the Monthly Deposit Limit feature in your 10gram account settings.
All of these tools can be activated by you at any time within your 10gram account settings — no approval needed and no reason required.
Set a maximum amount you can deposit into your 10gram account within a specified period. Available in three options: daily, weekly and monthly limits. Once a limit is set, it takes effect immediately and cannot be increased for 7 days during the cooldown period, protecting you from impulsive decisions.
EFFECTIVE IMMEDIATELYSet a maximum amount you are willing to lose within a given period. Once your loss limit is reached, your account will automatically prevent any further bets until the limit period expires. This is one of the most effective tools for preventing excessive losses.
AUTO-STOPSet a maximum session length for uninterrupted play. When the time limit is reached, the 10gram platform will display a reminder, and if you have chosen a stricter limit, the session will end automatically. You can also set a mid-session time alert.
WARNING & AUTO-ENDIf you feel like you need a break from playing, the Temporary Break feature lets you suspend access to your 10gram account for a period of your choice — 24 hours, 3 days, 7 days, or 30 days. During the break period, you will not be able to log in, make deposits, or play. Your balance remains safe.
24 HOURS – 30 DAYSSelf-exclusion is the most serious and most effective measure for those who need immediate help. By activating self-exclusion, your account will be fully excluded from the 10gram platform for a minimum period of 6 months up to permanently. Activation is immediate — no questions asked and no red tape.
MIN 6 MONTHSBeyond the self-control tools available for you to use on your own, the 10gram support team is available 24 hours a day, 7 days a week to discuss any gaming concerns you may have. Reach us via live chat — we will listen without judgement and help you find the best solution.
LIVE CHAT BMA simple, self-serve process that takes under 2 minutes — no need to contact anyone
Log in to your 10gram account using your username and password via the 10gram website or mobile app.
Click your profile icon at the top right of the platform and select "Account Settings" or "My Account" from the dropdown menu.
Look for the "Responsible Gaming" or "Self-Control" section in the settings menu. All five control tools are listed there.
Select the tool you want to activate, set your preferred value or duration, and click "Activate". Changes take effect immediately with no delay.
Answer the following questions honestly. The more questions you answer with "Yes", the more likely it is that you should seek help or at least make use of the self-control tools provided by 10gram.
Have you ever played longer or spent more than you originally planned?
Have you ever used money set aside for essential expenses — such as bills, rent, or food — to fund your play?
Do you often try to "chase" losses by placing larger bets?
Have you ever lied to family or friends about your playing activity?
Is gambling affecting your work, relationships or mental health?
All responsible gaming conversations are kept strictly confidential. No information is shared.
Our team will not judge or look down on you. Every situation is handled with full respect.
10gram's responsible gaming support is available in Bahasa Melayu so you can express your concerns comfortably.
Every request for help is treated as a priority. Self-exclusion and control limits are activated within minutes.
Responsible gaming does not mean you cannot enjoy playing to the fullest. It means playing in a smart and controlled way so that the entertainment stays enjoyable. Here are some practical tips from the 10gram team:
If you share a device with children or teenagers at home, 10gram encourages you to take the following steps to prevent them from accessing the platform:
Responsible gaming is part of a comprehensive policy ecosystem at 10gram — please also refer to the related documents below
10gram is committed to ensuring every member in Malaysia plays responsibly. With over 3,500 premium games, comprehensive self-control tools, and 24/7 support in Bahasa Melayu — we're with you every step of the way. Register for free today and enjoy a welcome bonus of up to RM 1,500!
⚠️ This game is strictly for individuals aged 21 and above. If you or someone you know is experiencing gambling-related issues, please contact the 10gram support team or read FAQ us for more information.